Quality Analyst - Malay
TeleperformanceBayan Lepas, Penang, Malaysia14 hours ago
Job descriptionConduct root cause and other data analysis. Conduct QA evaluations per client requirements and provide QA progress reports to team lead. Act as escalation point of contact for process questions, issues and resolution. Act as Subject Matter Expert (SME) for QA evaluations. Participate as project team member in problem prevention and continuous improvement projects.
Overview
We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor’s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift (3 shift / 5 working days).
- Minimum 1 years’ experience as QA in call center.
- Proficiency in Malay and English (spoken and written).
- Able to start work immediately is preferred.
Responsibilities
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Quality Analyst • Bayan Lepas, Penang, Malaysia