Field Support Engineer

Thales GroupLumut, Perak, Malaysia

30+ days ago

Job description

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales established its presence in Malaysia in 1981 and is currently a strategic partner to key customers involved in the primary businesses of defence and security, aerospace, and cybersecurity and digital identity. Headquartered in Kuala Lumpur, Thales has played an instrumental part in supporting Malaysia’s defence ecosystem in addition to delivering advanced solutions over the last 40 years. Committed to local collaborations, Thales works closely with Malaysian businesses and government sectors to provide cutting-edge systems and solutions that ensure safety, security, and readiness for the future.

We are seeking a Field Support Engineer to be based in LUMUT .

This role is responsible for carrying out the deployment and installation of equipment and systems at the customer’s site. The Field Support Engineer will also prepare for and perform on-site commissioning and acceptance testing.

Roles & Responsibilities of Field Support Engineer :

Undertakes Site Installation, Integration, Commissioning, Handover and Start-up activities when a product or system evolution has to be implemented.
The role will also be responsible for testing, commissioning and final integration of the system.

Key Contributions :

Conduct and supervise front-line support including fault diagnosis and testing as well as acceptance trials both in harbor and at sea.

Provide on-call telephone support to our customers.

Write site visit reports.

Assist in coordinating on-site support to all locally based platforms, including limited support at other locations, including overseas.

Work with a degree of autonomy, reacting to problems as they arise.

Coordinate with dockyard field service engineers, authorities, contractors, and sub-contractors, assisting in the coordination of Thales responsibilities.

Assist in identifying and rectifying technical problems with support from the France Engineering team, aiming to minimize platform impact.

Maintain a well-rounded support technician skill set with knowledge of relevant disciplines (software, mechanical, hydraulic, rotary machine).

Qualifications :

Bachelor's degree in mechanical engineering.

Ability to read and interpret documents such as schematics, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.

Dedicated to continuous improvement in quality, cost, reliability, and customer satisfaction.

Location : LUMUT

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Interested in a CAREER IN THE RAIL transportation sector?

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Support Engineer • Lumut, Perak, Malaysia