Lead Agent - Air Export, Customer Service

Job Description

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Complete mandatory training when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications