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Customer Service

Customer Service

51TALK TRAINING SDN. BHD.Bangsar, Kuala Lumpur, Malaysia
12 hours ago
Job description

About us

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Why Join Us

  • Competitive Salary Package : RM3,500 – RM5,500 total monthly (includes attendance and performance incentives)
  • Clear Career Path : Opportunities to advance from entry-level to leadership roles
  • Professional Training : Comprehensive onboarding & continuous skill development
  • International Team : Collaborate with colleagues from across Asia
  • Prime Location : Modern office near public transport

Tasks & responsibilities

  • Provide personalized English learning support (speaking, grammar, learning plans)
  • Monitor student progress and give actionable feedback
  • Communicate with parents to share updates and recommendations
  • Manage a portfolio of students and ensure service quality
  • Support course renewal and referral efforts

    • Qualifications & experience

  • Diploma or above. Majors in Education, English, or related fields are preferred, but candidates from other backgrounds with strong English skills are also welcome.
  • Proficient in Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Excellent communication and interpersonal skills
  • Responsible, patient, and passionate about education
  • Teaching, tutoring, or student service experience is a plus, but not required. Fresh graduates with passion for education are encouraged to apply.

    • Apply now and be part of a mission-driven team helping students achieve real progress in English learning.

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    Customer Service • Bangsar, Kuala Lumpur, Malaysia