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Customer Support Executive
DataFM Sdn BhdPetaling Jaya, Selangor, Malaysia23 days ago
Job descriptionEffectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution In-house liaising between technical team and customers Interpret data, analyse results, and provide ongoing reports to management and customers Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible Keep records of customer interactions, process customers’ accounts and file documents Annual Leave EPF / SOCSO Annual / Performance Bonus Medical and Hospitalisation Leave Training Provided
Requirements
- Diploma or higher
- Fresh graduates are welcome to apply
- Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
- Computer literate (Microsoft Office – Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
Responsibilities
Benefits
Skills
Customer service Product Knowledge Problem Solving Analyzing Information Documentation Communication Skill Microsoft Excel Customer Care
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Customer Support Executive • Petaling Jaya, Selangor, Malaysia