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Field Service Coordinator

Agensi Pekerjaan RecruitFirst Sdn BhdBangsar, Kuala Lumpur, Malaysia

18 hours ago

Job description

Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.

Responsible for answering, commenting and replying to inquiries.

Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.

Support the activities of the Customer Engineers (CEs) assigned to him / her or within a particular geographic region or territory.

To plan, prioritize, assign and monitor all open work orders for the CEs.

Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

We are looking at :

At least Certificate / Diploma / Degree in any discipline.
Candidate with at least 1 year(s) of experience in the area of Customer Service and Support preferred.
Fresh Graduates / Entry level applicants who are interested to start their career in customer service field are encouraged to apply, training will be provided.
Required language(s) : Proficient in Cantonese, Mandarin and English both written and spoken as to serve customers in the area of Hong Kong and Taiwan.
Proficient in MS Office and understanding of Windows-based applications / tools.
Comfortable with 5 days rotational shift (working days & hours will be advised by manager).
Willing to work on weekend and public holidays will be an added advantage (allowance provided)

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Service Coordinator • Bangsar, Kuala Lumpur, Malaysia