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Training and Quality Manager
ConcentrixMYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 4017 days ago
Job descriptionEnsure quality based intervention Ensure that Process quality and training is delivered effectively in the stipulated timelines Evaluate process quality and take corrective actions which should be tangible Evaluate effectiveness of T & D interventions Improve calibration of QA, SME and Trainers within team Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Design and develop Quality framework Ensure uniform quality of training being delivered by all training teams in line with client requirement Interact and streamline channels of communications with other Functions and Clients Provide quality floor support, feedback, refresher and corrective training
Description
Role & Responsibilities :
- Responsible for managing team of QAs, Trainer, Quality Team Leader & Training Team Leader
- Data analysis and making designated reports / decks
- Client & stakeholder management
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive customer experience
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being followed
- Reduce learning curve and help enhance product / process knowledge of new joiners.
- Ensuring that internal policies, procedures, and compliance regulations are being followed
General and Specific skills :
Location :
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements :
English (Required), Mandarin
Time Type : Full time2025-05-29
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Quality Manager • MYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 40