Talent.com
Regional Senior Executive, Quality Assurance (Supplier)

Regional Senior Executive, Quality Assurance (Supplier)

ZUS COFFEESubang Jaya, Selangor, Malaysia
30+ days ago
Job description

Position Responsibilities :

Regional Supplier Governance and Auditing

  • Conduct supplier audit (approval, routine, ad-hoc) across multiples countries in alignment with group FSQ standards.
  • Evaluate and monitor supplier performance, work closely with supplier to address and resolve quality and safety issue, including any defects or inconsistencies.
  • Harmonize audit frequency and documentation across market based in supplier risk profiling, PSR status and Supplier Performance Score.
  • Provide supplier onboarding support to new markets including guidance on QA tools, documentation and approvals.

FSQ Compliance and Documentation Review

  • Perform Product Safety Review (PSR) on cross-border suppliers and ingredients.
  • Validate regional suppliers’ food safety documentation (e.g. HACCP, FSSC22000, Halal etc)
  • Maintain centralized QA documentation and ensure traceability for audit and regulatory purposes.

    • Incident Response and Recovery, CAPA Oversight

  • Act as regional QA responder for supplier-related product incidents, recalls, and quality complaints from markets.
  • Work with vendors on timely investigation, root cause analysis, and issuance of Corrective & Preventive Actions (CAPA).
  • Support the development of incident metrics and dashboards across country teams.

    • Supplier Performance Scorecard Management

  • Track, update, and report on regional supplier scorecards including defect rates, audit results, and incident history.
  • Facilitate cross-functional reviews with Procurement and Operations to recommend supplier upgrades or offboarding.
  • Use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities.

    • Product Quality Validation

  • Coordinate cross-market testing for new products, ingredients and food items to ensure consistency and regulatory fit.
  • Collaborate with BU teams to align PSR evaluations with retail readiness and customer safety expectation.

    • Conduct Outlet Regular Audit (ORA) to stay relevant and compliant to Retail Operation workflow, procedure and requirement.

    Work closely with suppliers and internal teams to resolve quality-related issues promptly.

    Perform any other special project / task assigned by superior / management.

    (Apply now at #J-18808-Ljbffr

    Create a job alert for this search

    Quality Assurance Executive • Subang Jaya, Selangor, Malaysia