Director / Head of Customer Services

🌟 We're Hiring : Director / Head of Customer Services! 🌟

About Our Client :

Our client is a Hong Kong–listed company with an overseas subsidiary based in Kulai, Johor. The company specializes in prefabricated data center solutions and integrated energy systems encompassing power generation, grid, load, and storage. It also has strong expertise in the research, development, and manufacturing of complete electrical distribution cabinets, power transmission and distribution equipment, electronic components, and new energy applications.

Key Responsibilities :

• Formulate the global after-sales service strategy and objectives. Establish and improve the global after-sales service system to enhance customer satisfaction and loyalty.
• Oversee global after-sales service teams, including recruitment, training, performance management, and incentive mechanism development, to build a professional, efficient, and high-quality service team.
• Manage global after-sales service operations, including installation and commissioning, maintenance and repair, troubleshooting, and technical consultation, ensuring the normal operation of customer equipment.
• Establish and improve the customer feedback mechanism to collect opinions and suggestions on after-sales services, analyze customer needs, and continuously optimize service processes and content.
• Develop emergency response plans for after-sales service incidents to ensure timely and effective customer support in unexpected situations.
• Control and manage after-sales service costs, optimize resource allocation, and improve the economic efficiency of after-sales services.
• Strengthen collaboration with production, R&D, and other departments, ensuring that customer feedback and product improvement suggestions are promptly communicated and implemented to drive continuous product enhancement.

Qualifications / Requirements :

Keen to Apply?

Please send your latest Resume / CV to  Gina Koh  via email at  gina.koh@peoplelake.asia  or through  WhatsApp  at  016-6948780  if you have any further inquiries.

Remarks :   Please be informed that only shortlisted candidates will be notified.