We are seeking a detail-oriented and proactive Finance & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.
This is a Malaysia-based role, covering both Singapore and Malaysia operations, with the possibility of traveling to the Singapore HQ twice a year.
Key Responsibilities
- Sales and Finance Operations
- Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
- Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking.
- Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting.
- Ensure smooth and efficient processes in procurement and vendor coordination.
- Subscription and Recurring Billing Management
- Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices.
- Manage and monitor subscription and usage-based billing processes, ensuring data integrity.
- Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review.
- Identify and resolve discrepancies in subscription billing and usage data.
- Accounts Receivable (AR) and Customer Management
- Prepare and issue accurate sales invoices to customers.
- Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications.
- Monitor and manage AR, ensuring timely follow-ups on outstanding payments.
- Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow.
- Maintain customer finance records and ensure compliance with company policies and financial regulations.
- Process Improvement and Reporting
- Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy.
- Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
- Support management in financial audits and compliance reviews as required.
- Collaboration
- Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations.
- Travel
- Possibility of traveling to Singapore HQ twice a year for meetings or training.
Requirements
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.3+ years of experience in finance operations, accounts receivable, or a similar role.Familiarity with MRR and ARR billing processes and management.Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes.Experience in subscription and usage-based billing reporting preparation is essential.Excellent communication skills with a customer-centric approach.Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus.Strong analytical and problem-solving skills.High attention to detail and ability to work under tight deadlines.Benefits
What We Offer
A dynamic and collaborative work environment.Opportunities for professional growth and development.Participation in quarterly team-building activities and an annual company trip.Competitive salary and benefits package.aCloud is an equal opportunity employer, committed to diversity and inclusion in the workplace.