Finance & Operations Specialist

We are seeking a detail-oriented and proactive Finance & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.

This is a Malaysia-based role, covering both Singapore and Malaysia operations, with the possibility of traveling to the Singapore HQ twice a year.

Key Responsibilities

• Sales and Finance Operations
• Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
• Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking.
• Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting.
• Ensure smooth and efficient processes in procurement and vendor coordination.
• Subscription and Recurring Billing Management
• Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices.
• Manage and monitor subscription and usage-based billing processes, ensuring data integrity.
• Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review.
• Identify and resolve discrepancies in subscription billing and usage data.
• Accounts Receivable (AR) and Customer Management
• Prepare and issue accurate sales invoices to customers.
• Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications.
• Monitor and manage AR, ensuring timely follow-ups on outstanding payments.
• Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow.
• Maintain customer finance records and ensure compliance with company policies and financial regulations.
• Process Improvement and Reporting
• Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy.
• Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
• Support management in financial audits and compliance reviews as required.
• Collaboration
• Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations.
• Travel
• Possibility of traveling to Singapore HQ twice a year for meetings or training.

Requirements

Benefits

What We Offer

aCloud is an equal opportunity employer, committed to diversity and inclusion in the workplace.