ASEAN Industry Architect Lead - CTO Strategic Pursuits MalaysiaMicrosoft • Kuala Lumpur, Kuala Lumpur, Malaysia

ASEAN Industry Architect Lead - CTO Strategic Pursuits Malaysia

Microsoft • Kuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

ASEAN Industry Architect Lead – CTO Strategic Pursuits Malaysia

Role Purpose : Lead the Customer Success Unit (CSU) strategy for the subsidiary, ensuring customers realize business outcomes through Microsoft Cloud solutions. This role drives customer success at scale, orchestrates internal and partner resources, and fosters operational excellence.

Key Responsibilities

Strategic Leadership : Serve as the executive-level orchestrator for customer success and influence C‑suite decisions to accelerate adoption and value realization.
Customer Success Planning : Develop success plans and customer journey maps aligned with Enterprise priorities and ensure global standards and subsidiary execution consistency.
Partner Ecosystem Engagement : Leverage partner networks to deliver integrated solutions and collaborate with One Commercial Partner for joint success motions.
Operational Excellence : Drive Rhythm of Business (ROB) processes for CSU, ensuring forecasting accuracy and operational efficiency.
Team Leadership : Coach and manage Customer Success professionals, fostering a culture of accountability and growth.

Core Competencies

Executive Influence & Strategic Thinking

Customer Success Orchestration

Partner Engagement & Ecosystem Management

Operational Discipline & Forecasting

Leadership & Talent Development

Impact Indicators

Exceptional Impact : Influences strategic decisions at C‑suite level and drives measurable business outcomes.

Significant Impact : Ensures operational consistency and partner alignment across markets.

KPIs

Customer Satisfaction & Net Promoter Score (NPS)

Consumption Growth across Microsoft Cloud

Partner‑led Success Motions

Forecast Accuracy & ROB Compliance

Employee Engagement & Development Metrics

Qualifications

Required Minimum : Bachelor’s degree in Business, Engineering, Technology, or related field AND 8+ years of related experience (consulting, pre‑sales / post‑sales, technical sales, change management, line‑of‑business leadership) or Master’s degree AND 6+ years of related experience. 4+ years of people management experience.

Preferred : 12+ years of related experience (including solution architecture) or 10+ years with Master’s degree. 2+ years managing people managers, 4+ years experience in change management or technology adoption.

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Asean Lead Strategic • Kuala Lumpur, Kuala Lumpur, Malaysia

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