Manager, Chargeback & Dispute Management

We are looking for highly motivated and dynamic professionals for the role of Manager, Chargeback & Dispute Management . The successful candidates will report to the Section Head of Merchant & Card Operations.

Key Responsibilities

• Process, analyze & conduct investigation on transaction disputes and ensure all transactions are performed within the stipulated time frame as specified in Visa and MasterCard’s regulations to minimize monetary losses.
• Act as a checker & approver on daily transmission, fulfillment & representment documentation, rejected chargeback transaction, issuing disputes transactions, liable / verification letter, GL entries from Customer Service / Fraud department for recovery purpose.
• Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset), monthly MIS & BNM reporting disputed transactions and tabulation of month-end ageing buckets & statistics on Balance Sheet Review before submission due.
• Support and attend to cross function initiatives within the Card & Merchant Operation team such as UAT projects, prepare chronological event timelines for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and resolution cases filed by Cardholders to Ombudsman for Financial Services (OFS) and Consumer Tribunal Court.
• Monitor and review decisions made on exception reports for late settlement / insufficient / blocked accounts and perform necessary action on the transactions adhering with bank policy and BNM guidelines as necessary.

Job Requirements

What’s next?

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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