Food and Beverage Services Supervisor – Sheraton Johor Bahru
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Additional Information
- Job Number :
- Job Category : Food and Beverage & Culinary
- Location : Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, 80300
- Schedule : Full Time
- Remote? No
- Position Type : Non‑Management
Position Summary
Ensure staff is working together as a team to deliver optimum service and meet guest needs.Inspect grooming and attire of staff, rectifying any deficiencies.Complete opening and closing duties, including supplies, equipment cleaning, and securing doors.Inspect storage areas for organization, FIFO usage, and cleanliness.Perform scheduled inventories and requisition necessary supplies.Monitor dining rooms for seating availability, service quality, safety, and guest well‑being.Prepare and submit work orders for maintenance repairs.Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.Serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy.Follow all company, safety, and security policies; report accidents and unsafe conditions; complete safety training.Maintain uniform and personal appearance; protect company assets; maintain confidentiality of proprietary information.Welcome and acknowledge guests per company standards; anticipate and address guests’ needs; assist individuals with disabilities; express genuine appreciation.Communicate clearly and professionally; develop positive working relationships; support team goals; listen and respond appropriately to employee concerns.Ensure adherence to quality expectations and standards; identify and recommend improvements to increase efficiency, productivity, and cost savings.Perform physical tasks such as standing, walking, lifting, carrying, and reaching within specified limits.Perform other reasonable job duties as requested.Preferred Qualifications
Education : High school diploma or G.E.D. equivalent.Related Work Experience : At least 2 years.Supervisory Experience : At least 1 year.License or Certification : None.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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