Citrix VDI Engineer

Overview

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We are looking for a Senior Engineer, Citrix VDI who is responsible for the performance, end to end support, availability and service level of the IT Workplace VDI (E.g. Citrix Platform).

He or she will be looking after the overall coordination of the Delivery, Operation Support and Implementation of the VDI services to SingTel’s internal stakeholders and users. The key focus is on leading and delivering quality IT Workspace VDI related services by working together with IT Workspace Transformation Team and IT Workspace End-User Support Team.

Make an Impact

Make an Impact by :

General Support related

• Supports his / her team during L2 / L3 diagnosis when technical issues rise in his / her scope of expertise.
• Is aware of the Corporate IT structure so that he / she anticipates interrelationships within the organization.
• Guarantees the production readiness for day to day operations.
• Is available and able to drive technically severity incidents that occur within the scope of their role.
• Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations.
• Perform health checks as defined and take respective actions.
• Responsible for service request, change, escalated incidents and other tasks.
• Facilitates collaboration and information sharing team.
• Motivates, encourage team collaboration and sharing of best practices.
• Participates to the department’s activities including brainstorming, team building and other team or transversal actions.
• Fosters innovation mindset.
• Focus on automation and optimization of resources to improve efficiency.
• Procurement – To review hardware maintenance support and procure / renew licenses in an on-going basis.

Virtual Desktop Infrastructure (VDI) (Citrix Platform)

Skills for Success

2000 staff) with multi-location.

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