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Merchant Onboarding Operator

Merchant Onboarding Operator

Global BlueKuala Lumpur, Malaysia
12 days ago
Job description

Key Responsibilities

Merchant Lifecycle Management

  • Execute end-to-end merchant onboarding across all relevant business systems.
  • Process merchant information updates and decommissioning requests in accordance with internal protocols.
  • Ensure all merchant data is accurately captured and maintained.

Operational Support

  • Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).
  • Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.
  • Conduct checklist-based verification for financial data accuracy.

    • Issue Resolution & Collaboration

  • Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
  • Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.

    • Reporting & Collaboration

  • Direct reporting line to the  Service Operations Manager – Malaysia .
  • Cross-functional collaboration with Implementation and Customer Care teams.

    • Candidate Profile

    Education & Experience

  • To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage
  • Bachelor’s degree in business administration, Management, Accounting, or a related field.
  • Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.

    • Technical & Professional Skills

  • High level of accuracy in data entry and information management.
  • Proficient in Microsoft Office applications, particularly Excel and Outlook.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Analytical mindset with sound problem-solving capabilities.
  • Professional demeanor with the ability to build and maintain effective working relationships.
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    Operator • Kuala Lumpur, Malaysia