Regional Lead (Kuala Lumpur)

Overview

• Lead and oversee day-to-day Integrated Facilities Management (IFM) operations across all assigned sites within the East Malaysia Region ensuring smooth service delivery and operational excellence.
• Monitor and manage Planned Preventive Maintenance (PPM) and Corrective Maintenance (CM) activities to ensure all tasks are completed within SLA and budget limits.
• Support new site readiness by inspecting project completions and maintaining accurate Construction Readiness Reports (CRR) in line with client and operational requirements.
• Supervise and coordinate third-party service providers (e.g., TM / Dealers) to ensure effective delivery of contracted services.
• Track and manage FM KPIs, ensuring all performance indicators are met and aligned with contract obligations and safety standards.
• Maintain full compliance with statutory regulations, safety and health standards, and internal QSHE policies through regular audits and team engagement.
• Assist Operations Manager with crisis response, performance reviews, and compliance documentation, and support continuous improvement initiatives.
• Manage vendor relationships, assist in procurement processes, and review invoices to ensure cost control and timely payment.
• Drive customer satisfaction by ensuring clear, timely communication and addressing feedback, complaints, or disruptions effectively.
• Provide regular reporting, including monthly management updates and ad-hoc reports for internal use or client presentations, ensuring transparency and accountability.

Responsibilities

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