Security Team Leader

Hilton offers countless opportunities to delight guests. From an open door to a welcoming smile and an exceptional experience, we provide millions of travelers who stay with us every year a welcome they will never forget. Hilton Brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.

If you appreciate the impact global travel can have on the world, you may be the person we’re looking for to work as a Hilton Team Member. Because at Hilton we never forget the reason we’re here : to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Security Team Leader, you will be responsible for performing the following tasks to the highest standards :

• Supervise each security operation shift, ensuring adequate patrol patterns and frequencies are maintained to protect guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during patrols.
• Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standard.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, preventing removal of hotel assets without proper authorization.
• Arrange escort services for team members carrying cash, where required.
• Maintain perimeter patrols at entry / exit points to ensure no loiterers on the premises.
• Professionally examine team members’ work knowledge, discipline and responsibilities.
• Convey and carry out the department’s work arrangements and training plans.
• Conduct random inspections to ensure security practices are followed, fire exits are accessible, and no obstruction to fire safety equipment.
• Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Ensure a high level of cleanliness and tidiness in your work area.
• Maintain a professional appearance to Hilton standards, demonstrating a positive attitude and behavior at all times.
• Interact with team members professionally to foster good rapport, promote team spirit and ensure effective two-way communication.
• Adhere to the hotel’s policies and procedures, Hilton code of conduct and the team member handbook.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out other reasonable duties and responsibilities as assigned.

What are we looking for?

A Security Team Leader serving Hilton Brands works on behalf of our Guests and teammates. To fill this role, you should maintain the attitude, behaviours, skills and values that follow :

What will it be like to work for Hilton?

Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value for nearly a century. Our vision is to provide exceptional guest experiences across our global brands, and our Team Members are at the heart of it all.

Work Locations

DoubleTree by Hilton Shah Alam

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Security and Loss Prevention

Seniority level

Employment type

Job function

Industries

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