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Tech Support Executive

Tech Support Executive

Brightstar ComputerKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Responsibilities

  • Expertly assemble, configure, and test custom-built desktop PCs according to company standards and customer specifications.
  • Perform hardware diagnostics, repairs, and component upgrades for laptops and desktop PCs (e.g., replacing RAM, SSDs, power supplies, motherboards).
  • Troubleshoot and service office and customer printers, including replacing parts to ensure minimal downtime.
  • Conduct hands-on training sessions for branch sales personnel on the fundamentals of PC assembly, component compatibility, and best practices.
  • Implement and perform quality control (QC) checks on PCs assembled by the sales team to ensure they meet our high standards for performance, cable management, and reliability.
  • Provide professional on-site technical support at customer locations (homes / offices) to resolve network connectivity issues, including Wi-Fi troubleshooting and router setup.
  • Assist customers with the installation, configuration, and troubleshooting of IP cameras and basic home security systems.
  • Deliver a high level of customer service during all on-site visits.

Qualifications

  • Education : Minimum Diploma or Degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CompTIA A+, Network+) are a strong advantage.
  • Experience : At least 2 years of hands-on experience in a technical support role, specifically with PC hardware assembly, troubleshooting, and repair.
  • Technical Skills : Deep knowledge of PC components (CPUs, GPUs, motherboards, etc.) and a proven ability to build a complete PC system from scratch.
  • Proficient in diagnosing and resolving hardware and software issues for both desktops and laptops.
  • Solid understanding of home networking principles (router configuration, Wi-Fi, IP addressing).
  • Experience with IP camera setup and configuration is highly desirable.
  • Other Requirements : Must possess a valid driver's license and own reliable transportation for travelling to on-site customer appointments.
  • Excellent communication and interpersonal skills, with a proven ability to train non-technical staff and interact patiently with customers.
  • Willingness to travel to customer locations primarily within the Klang Valley.

    • Skills & Attributes

  • A meticulous and detail-oriented approach, especially for PC building and QC tasks.
  • Strong analytical and problem-solving skills.
  • A patient, friendly, and customer-centric mindset.
  • Ability to work independently and manage a schedule of diverse tasks effectively.

    • Benefits

  • EPF
  • SOCSO
  • EIS
  • KPI INCENTIVE
  • MEDICAL CLAIM

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