Talent.com
Manager, Global Staff Experience & Operations
Manager, Global Staff Experience & OperationsTeach For All • Shah Alam, Shah Alam, Malaysia
Manager, Global Staff Experience & Operations

Manager, Global Staff Experience & Operations

Teach For All • Shah Alam, Shah Alam, Malaysia
30+ days ago
Job description

Position Summary

To advance Teach For All's 25-year vision, we are seeking a Manager, Global Staff Experience & Operations to be the operational backbone of our efforts to build an engaged, inclusive, global staff. This role ensures the high-quality, seamless end-to-end planning and execution of our critical staff development programs and people processes, leveraging strong project management and data analysis to directly enhance the staff experience and drive organizational efficiency.

About the Team

The People Circle is a high-impact, globally distributed team focused on strengthening our culture, leadership, and staff experience to enable our network\'s success. We strive to embody the very principles we champion, fostering a culture of collective leadership, well-being, and continuous growth. Reporting into a Senior Director within the People Circle, and working closely with other directors as well as the Chief Administration Officer, you will be part of a team where your operational expertise directly translates into tangible support and development opportunities for colleagues across the globe.

Key Responsibilities

  • End-to-End Project Management for Global Staff Development Offerings

Lead the full lifecycle operational delivery of staff learning and development programs, ensuring high-quality, timely, strategic delivery of initiatives. This includes :

  • Project Planning : Lead detailed backwards planning, develop clear project timelines, and manage critical dependencies across multiple global offerings.
  • Logistics : Coordinate all logistical elements, including scheduling, technology setup, and managing recruitment and registration processes.
  • Materials : Draft and prepare essential participant materials to support program delivery.
  • Stakeholder Communication : Draft and manage clear, intentional communications to staff, ensuring alignment and increasing engagement.
  • Program Design Support : Contribute to the refinement and iteration of program design based on feedback and strategic organizational goals.
  • People Data Management and Analysis
  • Serve as the primary lead for all People Circle data and analytics, using insights to drive continuous improvement in the staff experience.

  • Overall Data Strategy and Management : Serving as the holistic lead for our people data management & analysis approach, tools, and system.
  • Data Systems and Integrity : Manage key people data systems, ensuring data accuracy, consistency, and security across a globally distributed team.
  • Data Reporting : Track and report on key organizational metrics (e.g., new hire, attrition, and engagement data) and respond to internal data requests.
  • Survey Leadership : Lead the end-to-end project management of our annual Staff Engagement Survey and Development Needs Survey, from design and launch through data processing, analysis, and presenting key insights for organizational reflection.
  • Excellence in Core People Cycles, Systems, and Funds : Drive execution excellence for critical, organization-wide annual cycles, administrative processes, and strategic staff funds.
  • Qualifications and Experience

  • Strong Project Management Acumen : Proven experience managing complex projects end-to-end, ideally in a global or remote context, with a high degree of organizational skill and attention to detail.
  • Data and Systems Management : Demonstrated experience working in Excel / Google Sheets, including a comfort with data analysis and the ability to translate data into actionable insights.
  • Exceptional organizational skills and ability to manage multiple priorities : Effectively juggle competing demands, maintain attention to detail, and ensure timely execution across a high volume of concurrent projects.
  • Proactive problem-solving and sound judgment : Anticipate challenges, identify potential risks early, and take initiative to address issues or seek input when needed.
  • Strategic mindset with strong critical thinking : Approach operational tasks with a big-picture perspective, using critical thinking to drive smarter decisions and more effective execution.
  • Strong Communication & Stakeholder Relations : Exceptional skills in both written communication and building trusting relationships across a global staff. Serve as a knowledgeable, approachable first point of contact for staff questions.
  • Ability to thrive in a distributed leadership model : Effectively balance personal ownership and high-judgment decision-making with actively seeking and integrating input from stakeholders across the global team.
  • Ambiguity Management : Demonstrated ability to navigate ambiguity, manage competing priorities, and work effectively within a dynamic and evolving global environment.
  • Operational Judgment : Strong ability to exercise independent judgment, anticipate challenges, and make sound decisions that balance organizational principles with operational efficiency.
  • Commitment to Teach For All\'s shared purpose and Core Values
  • Professional Background : 2+ years of experience in roles that combine strategic analysis with hands-on execution—such as consulting, program management, or organizational operations—strongly preferred.
  • What Teach For All Offers

  • Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization\'s progress
  • Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
  • Comprehensive benefits package designed for your well-being and work-life needs
  • Generous time off and flexible work arrangements
  • And much more!
  • Application Instructions

    If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!

    Applications are reviewed on a rolling basis. Therefore, candidates are encouraged to apply at their earliest convenience.

    Work authorization

    This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.

    Compensation

    Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.

    Travel and Hours

    All work is delivered virtually. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

    About Teach For All

    Teach For All is a global network of over 60 independent, locally led organizations and a global organization united by a commitment to developing collective leadership to ensure all children can fulfill their potential. Each network partner recruits and develops promising leaders to teach in their nations\' under-resourced schools and communities and, with this foundation, to work with others, inside and outside of education, towards a world where all children have the education, support, and opportunity to shape a better future. Teach For All\'s global organization works to increase the network\'s impact by supporting the development of new organizations; fostering network connectivity and learning; providing coaching and consulting; and enabling access to global resources for the benefit of the network.

    #J-18808-Ljbffr

    Create a job alert for this search

    Operation Manager • Shah Alam, Shah Alam, Malaysia

    Related jobs
    Senior Manager, End User Experience (M365)

    Senior Manager, End User Experience (M365)

    AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
    Are you ready to shape a better tomorrow?.AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils i...Show more
    Last updated: 1 day ago • Promoted
    Head of CSX Operations & Program Management

    Head of CSX Operations & Program Management

    Quantios (Malaysia) Sdn Bhd. • Seri Kembangan, Selangor, Malaysia
    Head of CSX Operations & Program Management.Add expected salary to your profile for insights.The Head of CSX Operations & Program Management is the strategic and operational engine behind the Custo...Show more
    Last updated: 1 day ago • Promoted
    Head of Global IT Operations

    Head of Global IT Operations

    2X • Kuala Lumpur, Kuala Lumpur, Malaysia
    The Director of Global IT Operations is a hands‑on technical and operational leader responsible for ensuring the reliability, performance, and scalability of all global IT services across the U.Thi...Show more
    Last updated: 1 day ago • Promoted
    JR-531101 Assistant Manager, Customer Operations

    JR-531101 Assistant Manager, Customer Operations

    half the sky • Cyberjaya, Selangor, Malaysia
    Assistant Manager, Customer Operations.Equinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and netw...Show more
    Last updated: 30+ days ago • Promoted
    Institutional Operations Associate

    Institutional Operations Associate

    Sperton Global AS • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Fresher’s with Chinese (Mandarin) proficiency can apply / a Bachelor’s degree preferred.Should have experience in Finance, Accounts, banking, or the financial service industry.Excellent computer an...Show more
    Last updated: 30+ days ago • Promoted
    Senior Operations Lead, Waste Management & Compliance

    Senior Operations Lead, Waste Management & Compliance

    E-Idaman Group • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading waste management company in Kuala Lumpur is seeking a Senior Executive to plan and supervise all Non-Concession operations. This role involves ensuring service efficiency, legal compliance...Show more
    Last updated: 1 day ago • Promoted
    Global IT Operations Leader — 24 / 7 Automation & Reliability

    Global IT Operations Leader — 24 / 7 Automation & Reliability

    2X • Kuala Lumpur, Kuala Lumpur, Malaysia
    A global technology company based in Kuala Lumpur seeks a Head of Global IT Operations.This role demands a leader who ensures the reliability and performance of IT services across multiple regions....Show more
    Last updated: 1 day ago • Promoted
    Country Lead, Energy Storage (BESS) – Growth & Strategy

    Country Lead, Energy Storage (BESS) – Growth & Strategy

    MVC Resources • Petaling Jaya, Selangor, Malaysia
    A leading renewable energy firm is seeking a Country Manager to drive the strategic direction of its Energy Storage Systems (ESS) business in Malaysia. This role requires a proven leader with experi...Show more
    Last updated: 1 day ago • Promoted
    Global M365 End-User Experience Lead

    Global M365 End-User Experience Lead

    AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading health insurance firm in Kuala Lumpur is seeking a senior leader for Microsoft 365 operations.The role involves managing a team and ensuring efficient use of tools like Exchange Online an...Show more
    Last updated: 1 day ago • Promoted
    Global People Experience Operations Leader

    Global People Experience Operations Leader

    Electronic Arts • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading game development company in Kuala Lumpur is looking for a Senior Specialist in PE Operations.This hybrid role demands over 5 years in HR or People Operations and experience with HR tools ...Show more
    Last updated: 3 days ago • Promoted
    Head of Group Rewards & Performance Strategy

    Head of Group Rewards & Performance Strategy

    AmBank Group • Kuala Lumpur, Kuala Lumpur, Malaysia
    A reputable financial organization in Kuala Lumpur is seeking an experienced HR professional for a mid-senior level role focused on rewards and performance management. The ideal candidate will have ...Show more
    Last updated: 1 day ago • Promoted
    Head of National Account Growth & Strategy

    Head of National Account Growth & Strategy

    Delivery Hero • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading delivery service company is seeking a Commercial Manager in Kuala Lumpur to shape commercial strategies and lead a national team. This role entails driving vendor experience, overseeing te...Show more
    Last updated: 1 day ago • Promoted
    Global IT Operations Director — 24 / 7, Hyper-Growth

    Global IT Operations Director — 24 / 7, Hyper-Growth

    2X • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading technology firm in Kuala Lumpur is seeking a Director of Global IT Operations to oversee IT services across multiple regions. The successful candidate will lead diverse teams in a 24 / 7 sup...Show more
    Last updated: 1 day ago • Promoted
    Head of People Development & Learning

    Head of People Development & Learning

    L'Oréal • Petaling Jaya, Selangor, Malaysia
    L'Oréal is the world's largest and most profitable beauty company.Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivale...Show more
    Last updated: 1 day ago • Promoted
    Senior Manager, End User Experience (M365)

    Senior Manager, End User Experience (M365)

    AIA Hong Kong and Macau • Kuala Lumpur, Kuala Lumpur, Malaysia
    Senior Manager, End User Experience (M365)AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils i...Show more
    Last updated: 1 day ago • Promoted
    Head of CX Operations & Digital Transformation

    Head of CX Operations & Digital Transformation

    Hong Leong Assurance Berhad • Petaling Jaya, Selangor, Malaysia
    A leading insurance company in Petaling Jaya is seeking an HR Business Partner to oversee performance metrics and drive customer service enhancements. The ideal candidate will have a Business Studie...Show more
    Last updated: 1 day ago • Promoted
    Head of National Account Growth & Vendor Partnerships

    Head of National Account Growth & Vendor Partnerships

    foodpanda • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading food delivery service in Kuala Lumpur seeks a team leader to shape its commercial strategy.You will lead a national team to manage vendor experience and drive business growth through targ...Show more
    Last updated: 1 day ago • Promoted
    Luxury Store Manager - Lead High-Performance Team

    Luxury Store Manager - Lead High-Performance Team

    Fendi • Kuala Lumpur, Kuala Lumpur, Malaysia
    A luxury retail brand in Kuala Lumpur is seeking an experienced Store Manager to oversee daily operations and lead a team. The successful candidate will ensure the store achieves sales and performan...Show more
    Last updated: 1 day ago • Promoted