System Administratofoodpanda • Kuala Lumpur, Kuala Lumpur, Malaysia

System Administrato

foodpanda • Kuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

foodpanda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

System Administrato

foodpanda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Provide an amazing customer support experience.
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
Handle customer requests with Jira, Slack, and Mail
Receive and respond to incoming IT support requests via email and slack.
Interface and coordinate with other departments and take part in cross-functional projects.
Document and maintain system administration procedures and policies.

Qualifications

Your heroic skills :

High ability to work independently and as part of a team.

Analytical, detail-oriented, and creative problem-solving skills.

Proactive mindset and drive to find and address the root causes.

High service orientation and ability to see the customer's perspective.

Good English knowledge

Completed degree in Computer Science, vocational training in Computer sciences or equivalent.

Minimum 1 to 3 years of experience in System Administration and IT Tech Support.

Active Directory, AzureAD, Google Suite, and Slack user management knowledge.

Nice to have :

Experience working in an International Agile Environment

Excellent problem-solving and troubleshooting skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

ITIL v4 foundation certification

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Software Development and IT Services and IT Consulting

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System • Kuala Lumpur, Kuala Lumpur, Malaysia

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