L2 Application Maintenance & Production Support

L2 Application Maintenance & Production Support

Experience Level : 3–5 years (Minimum 4 years relevant experience)

Company : Ridik CLPS

Job Summary : We are looking for a skilled L2 Application Maintenance & Production Support Engineer to support and maintain applications on the SWIFT platform (AMH / AMG / SAG). The candidate will be responsible for day‑to‑day monitoring, troubleshooting, and application‑level support activities in a secure financial environment.

Key Responsibilities

• Provide L2 support for production incidents and service requests related to SWIFT applications.
• Perform basic troubleshooting, log analysis and escalated unresolved issues to L3 or vendor support.
• Manage application setup, configuration, and periodic license renewals.
• Support routine deployments, patching and change implementation.
• Ensure incident documentation and knowledge base updates for recurring issues.
• Collaborate with infrastructure and database teams to ensure system stability and performance.
• Maintain compliance with audit, security and operational guidelines.

Technical Skills

Mandatory :

Nice‑to‑Have :

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ : CLPS), delivering cutting‑edge end‑to‑end services across banking, wealth management, and e‑commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industry

IT Services and IT Consulting

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