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Central Customer Service Junior Coordinator HK

Central Customer Service Junior Coordinator HK

Wilhelmsen groupKuala Lumpur
17 days ago
Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service Junior Coordinator HK Purpose

  • To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
  • To ensure all enquiries within the mailbox are attended too within the agreed SLA
  • To provide administrative support to the GCS and LCS (local customer service) team.
  • May receive assignments from senior support personnel as required.

Main responsibilities and tasks

  • Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
  • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival) / Port / Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
  • Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note / email
  • Alert LCS that if the order value exceeds the existing authorised credit limit and policies
  • Actively use system for understanding on customer specific information and requirements
  • For each quote / order processed, ensure specific customer requirements are addressed
  • Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
  • Highlight improvements and process learnings to the team leads / manager
  • Participate and contribute in team discussion and training
  • Performing miscellaneous job-related duties as assigned
  • Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
  • Accept assigned rostered overtime work, if required
  • Comply the standard process and protocol

    • Accountabilities

    This position will be measured against :

  • RFQ / PO response time
  • Agreed AOP and KPI’s
  • Work process efficiency
  • Minimum numbers of transactions completed per day

    • Qualifications Mandatory requirements

  • Candidate must possess at least a Diploma in any fields
  • At least 2 – 3 year(s) relevant work experience with order fulfilment / supply chain / logistic.
  • Fluent in English - both writing, speaking and listening
  • Required skill(s) : Computer Literate (Good in MS Office)
  • Able to prioritize, customer oriented with excellent communication and interpersonal skills.
  • Good planning and organising skills
  • Good analytical skills, attention to detail and meticulous.
  • Ability to work independently with minimal supervision, positive attitude and a good team player.
  • Able to meet deadlines through good time management and allocation of priorities
  • Desire to succeed in a challenging environment and able to work under pressure.
  • Pleasant character, resourceful & able to work with sincerity on own initiative.
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    Customer Service • Kuala Lumpur