Responsibilities
- Manage and monitor the performance of the Modern Data Stack (MDS)
- Troubleshoot any issues or discrepancies within the data infrastructure.
- Develop and enforce robust security protocols to protect sensitive data within the MDS.
- Collaborate with relevant teams to establish and enforce data quality standards.
- Provide support and guidance in utilizing data analytics tools and interpreting data insights.
- Assist in the development of data-driven strategies and initiatives to drive business growth and innovation.
- Work closely with the Enterprise Architect and other business stakeholders to understand company data needs and requirements.
- Develop and maintain data documentation to facilitate understanding and usage of datasets.
- Troubleshoot and complete assigned incidents and service requests following agreed procedures and priority allocated.
- Ensure users remain informed about the status of requests by providing regular updates.
- Update or enhance standard operating procedures (SOPs) that are out-of-date or require more detail to ensure a high documentation standard is maintained.
- Ensure service provided to users is highly responsive, and all communications include an appropriate level of detail.
Requirements
Excellent customer service skills and able to interact effectively with all levels of the business with varying levels of IT knowledge.
Proven experience in at least 1 of the following technologies :
Power BI, Coalesce, FiveTran, and Snowflake.Demonstrated fault diagnosis, troubleshooting and problem‑solving skills.Strong understanding of data security principles and experience implementing security measures within a data environment.Proficiency in SQL and scripting languages for data manipulation and automation.Excellent written and verbal communication skills.Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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