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Service Point, Relationship Manager
SPX ExpressKuala Lumpur, Kuala Lumpur, Malaysia12 hours ago
Job descriptionProvide online training and one month of incubation support to new partners Ensure new partners are well-equipped and knowledgeable about processes and standards Monitor key performance metrics of partners and provide insights or recommendations for improvement Closely track stuck parcels to prevent losses and ensure a positive user experience Schedule regular visits to partners for performance reviews Assess partner operations and provide feedback for continuous improvement. Bachelor's Degree or Diploma in the related field Strong communication skills, both written and verbal in Mandarin and English Good team player Adaptive with the dynamic working culture
Job Description
Account Management
- Serve as the primary point of contact for managed SPX service points
- Foster strong relationships with partners to maintain high service levels
- Address operational inquiries, concerns, and escalations from partners
Partner Onboarding and Support
Performance Monitoring and Improvement
Periodic Partner Visits
Requirements
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Relationship Manager • Kuala Lumpur, Kuala Lumpur, Malaysia