E-Commerce Manager

Mandarin OrientalDesaru, Johor, Malaysia

28 days ago

Job description

1 week ago Be among the first 25 applicants

Overview

The Sirēya Desaru Coast is looking for an E-Commerce Manager to join our Sales & Marketing Department. We are part of Mandarin Oriental, a group of award-winning hotels, resorts and residences located in prime destinations around the world. The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a balance of calmness and vibrancy.

About The Job

We are looking for a results-driven E-Commerce Manager to oversee and grow the hotel’s / resort’s online business channels. The role is responsible for developing and implementing e-commerce strategies to maximize online revenue, manage distribution platforms, enhance the digital customer journey, and ensure strong brand presence across all online platforms.

Responsibilities

Develop and execute e-commerce strategies to achieve revenue targets and maximize online bookings.
Manage all hotel / resort online distribution channels, including the brand website, OTAs (Online Travel Agencies), and other third-party platforms.
Monitor and analyze online sales performance, market trends, and competitor activities to optimize strategies.
Ensure rate parity and effective channel management across all platforms.
Work closely with the Marketing team to develop digital campaigns that drive traffic and conversion.
Optimize website content, user experience (UX), and booking flow to improve customer engagement and conversion rates.
Coordinate SEO / SEM strategies and digital advertising campaigns to increase visibility.
Collaborate with the Graphic Designer / Content Creator for promotional materials, landing pages, and social media content that supports e-commerce.
Track, analyze, and report on key e-commerce metrics such as revenue, conversion rates, ROI, and customer acquisition costs.
Provide regular insights and recommendations to management for continuous improvement.
Manage relationships with OTAs, GDS, metasearch engines, and technology vendors.
Keep updated with e-commerce trends, hospitality tech innovations, and digital best practices.
Oversee online promotions, loyalty programs, and special packages to drive bookings.

Qualifications & Requirements

Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Hospitality, or a related field.

Minimum 3–5 years of experience in e-commerce management, preferably within the hospitality or travel industry.

Strong understanding of online distribution, digital marketing, and revenue management.

Proficiency with booking engines, channel managers, PMS / CRS systems, and OTA extranets.

Solid knowledge of SEO, SEM, Google Analytics, and digital advertising.

Excellent analytical, organizational, and problem-solving skills.

Strong communication and stakeholder management skills.

Ability to work independently and collaboratively in a fast-paced environment.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitality

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Manager • Desaru, Johor, Malaysia