Join Our Growing Team at Love A Loaf
We are a fast-growing bakery brand looking for a talented and driven Operation Manager to join our team and grow with us.
Position : Operation Manager
Job Type : Full-Time
Salary : RM5,000 – RM8,000++ per month
Location : Based at HQ with travel required across Love A Loaf branches
Job Purpose :
Ensure smooth store operations while driving sales growth and expanding business opportunities.
Key Responsibilities :
Operations :
- Ensure smooth day-to-day store operations and order coordination
- Conduct internal audits (cleanliness, display, product quality, staff performance)
- Monitor and analyze sales performance and operating costs
- Lead and evaluate store leaders and staff
- Provide staff training on SOPs, product knowledge, and customer service
- Handle major customer complaints and emergencies
- Improve store efficiency and implement marketing suggestions
Business Development :
Work with marketing on campaigns and promotionsDevelop B2B sales strategies (corporate sales, wholesale, events, activations)Identify and build relationships with business clientsPrepare business proposals to win new accountsLead planning for events and store promotionsHR & Leadership :
Conduct interviews and exit interviewsPlan and lead department meetings and team building activitiesRecommend rewards, promotions, and performance improvementsEnsure staff follow company policies and uphold company valuesReporting & Analysis :
Monthly reports : sales, best / worst-selling products, COGS, P&LStore audit and training reportsQuarterly appraisal reportsRequirements :
Education : Diploma or aboveExperience : Minimum 5–7 years in F&B, retail & hospitality (with at least 3 years in management)Language : Fluent in Mandarin and English (Compulsory)Skills : Strong leadership, problem-solving, communication, and analytical skillsComputer : Proficient in Microsoft Office, POS, ERP systemsKPIs :
Sales growthCost of Goods Sold (COGS)Profit & Loss performanceCustomer reviewsStaff satisfaction and retentionBenefits :
Skill development & trainingCareer advancement opportunitiesStaff discountSOCSO & EISEPF contributionsTransport & medical allowanceFree buns & drinksTeam bonuses & product commissionsBirthday leaveReferral rewardsLeadership incentivesAnnual rewards for seniority and parental appreciationOpportunity to shape company cultureStart Date : As soon as possible
Ready to grow with us? Apply now and take your career to the next level with Love A Loaf
Job Type : Full-time
Pay : RM5, RM8,000.00 per month
Benefits :
Additional leaveFlexible scheduleFree parkingMaternity leaveMeal providedOpportunities for promotionProfessional developmentApplication Question(s) :
Are you willing to relocate in Georgetown, Seberang Prai & Kulim area without Hostel provided?Education :
Bachelor's (Preferred)Experience :
Management : 3 years (Preferred)Food And Beverages : 5 years (Preferred)Language :
Mandarin & English (Preferred)License / Certification :
Food Handling Cert. (SLPM) & Thypoid Injection? (Preferred)Work Location : In person
