Assistant Quality Manager / Quality Engineer

Assistant Quality Manager

Responsibilities :

The Assistant Quality Manager is responsibility in executing QA Operations, ensuring compliance with quality standards, and assisting with continuous improvement efforts in the manufacturing process. This role requires attention to detail, a strong understanding of quality practices, and the ability to work collaboratively across teams.

The key responsibilities include, but are not limited to :

1. Establish and implement quality assurance policies and develop inspection and testing procedures for materials, components, and finished products.

Supervise, mentor, and assign tasks and responsibilities based on the team's skills and workload, also conduct performance reviews and provide feedback for continuous improvement.

Oversee the planning and execution of internal audits and inspections to ensure compliance with quality standards and identify areas of improvement and develop corrective action plans.

Analyse defects, incidents, and product performance to identify trends and root causes. Propose and implement process improvements to increase efficiency and quality.

Cross Department Collaboration with projects managers, production and other stakeholders to ensure quality requirements are met.

Understanding and ensuring the quality requirements and expectations of customers are met.

Handling and Investigate customer complaints and work with teams to resolve quality issues quickly.

Allocate and manage resources I.e. time, budget, personnel, effectively to meet quality goals and ensure the QA team has the necessary tools, equipment, and training.

Quality Engineer

The Quality Engineer will be required to attend or ensure that customer requirement are fulfilled, as stated in the Customer's Supplier Quality Manual. He / she will also be responsible for troubleshooting quality issue that occur at customer plants, as well as handling any warranty claims at customer service center when required.

The Quality Engineer role will be divided into 2 specializations, which are Supplier Quality Engineer (SQE) and Customer Quality Engineer (CQE).

Supplier Quality Engineer (SQE)

Responsibilities :

1. Manage and handle for suppliers auditing, coaching, improvement of supplier quality issues.

Analysis, handling and tracking of material abnormalities.

Handling raw materials issue and follow up on quality issue.

Monitor and review the efficiency of wire harness product quality and inspection system.

Trouble shooting materials quality problems of defects detected by QC inspectors.

Analyze and identify the countermeasure which is to improve raw materials quality performance.

Create and maintain documents such as material quality standard and quality procedures.

Monitor daily operation to ensure inspection performed by inspector, follows work instruction (WI).

Perform any other duties and responsibilities assigned by Quality Manager from time to time.

Customer Quality Engineer (CQE)

Responsibilities :

Act as the main liaison between customers and internal teams regarding quality matters.

Handle customer complaints, RMA (Return Material Authorization) processing, and warranty claims.

Conduct on-site troubleshooting at customer facilities when required.

Manage and ensure compliance with customer specific quality manuals and expectations.

Prepare and present FAIR (First Article Inspection Report) in line with customer requirements.

Coordinate customer audit preparations, documentation, and on-site visits.

Support Document Control Centre (DCC) activities related to quality records, standards, and documentation updates.

Ensure timely and accurate communication of quality status, risks, and improvement actions to customers.

Besides the above main tasks, the full array of the Job Description will be explained to the candidate at the interview.

Requirements :

To undertake all the above, the successful candidate will need to have : -

• A Bachelor's or master's degree in electrical, Electronics, or Electro-Mechanical Engineering.
• At least 2 to 5 year(s) of working experience in wire harness, wire, cables or related field.
• We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Strong communication, reporting, and analytical skills.
• Familiar with ISO 9001 system, quality tools (APQP, PPAP, MSA) and audit preparation.
• High sense of responsibility, good service attitude, proactive at work, good at communication and interaction.
• Able to coordinate and lead the team in meeting product certification and fulfill customer requirement standard.
• Knowledge in handling calibration equipment and IPC 620 standard will be added advantage.

Interested applicants may submit their applications via Jobstreet or send in their resumes through our e-mail directly attaching their resumes to  or contact Ms. PY Chia at to apply. Only shortlisted candidates will be notified.