Customer Service Coordinator

Job Req ID : 27700

About Supermicro :

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!

Responsibilities

• RMA Inbound Handling :

Manage the login and receiving process for incoming Return Merchandise Authorization (RMA) packages.

Track return records and follow up on related processes with vendors.

Review and process RMA requests, providing status updates to customers.

Handle customer inquiries via phone, addressing questions and communication directly regarding RMA issues.

Oversee the shipping process for all RMA packages.

Maintain the receiving dock and warehouse area in a clean and organized condition at all times.

Manage daily reports and documentation handling.

Identify and escalate recurring RMA issues or trends to relevant departments for continous process improvement.

Maintain full compliance with company RMA policies, procedures, applicable ISO standards, and quality management system (QMS).

Ensure a safe working environment by strictly adhering to company health and safety policies.

Qualifications

Salary Range

MYR 4,000 ~ MYR7,000 monthly

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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