Sales & Customer Success Manager

PartsBase Inc.Kuantan, Pahang, Malaysia

5 hours ago

Job description

Senior Talent Acquisition Business Partner

Remote | Malaysia based

Auto-renewal Contract

RM 11k + uncapped commission

Who We Are

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

What You’ll Do

We’re on the hunt for a driven and dynamic International Customer Manager based in Malaysia to manage and grow a portfolio of 200+ existing B2B clients. You’ll be at the forefront of client success, focusing on renewals, upselling, and cross‑selling , while making 40+ calls a day to ensure no opportunity is missed.

Own the Client Relationship : Become the trusted advisor for a diverse book of business. Understand their goals and challenges, and position our SaaS solutions as the answer.
Drive Renewals : Keep churn low and customer satisfaction high by proactively managing subscription renewals.
Upsell & Cross‑sell Like a Pro : Identify and close opportunities to expand account value across product lines.
Be a Revenue Driver : Hit and exceed your revenue goals while ensuring customers grow with us.
Move Fast, Think Smart : Thrive in a fast‑paced, metric‑driven environment. Your ideas and agility will help shape how we scale.
Collaborate Across Teams : Work closely with sales, marketing, and customer success to deliver an exceptional customer experience.
Track & Report : Use CRM tools like Oro (or similar) to track account health and maintain accurate records.

What You Bring

2+ years of full sales cycle experience in a B2B SaaS environment (aviation experience a plus)

Full fluency in English (spoken and written)

Hunter mindset – you actively seek growth opportunities and thrive on targets

Excellent communication and negotiation skills

Ability to multitask and manage a high‑volume workload

Detail‑oriented, proactive, and self‑motivated

Proficient in Microsoft Office, Teams , and CRM platforms (Oro, Salesforce, HubSpot, etc.)

Comfortable working independently in a remote‑first , collaborative team

Comfortable in a fast‑moving, KPI‑driven environment

Coachable with a growth mindset – you love feedback and want to level up

What We Offer

Medical benefits to keep you healthy and secure

Paid time off to recharge and enjoy life outside of work

Competitive base salary + lucrative commissions

Comprehensive training to ensure you’re set up for success

Clear career growth paths and development opportunities

Be part of a fast‑growing, innovative company that’s shaping the future of aviation commerce

Seniority level

Associate

Employment type

Contract

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Sales Manager • Kuantan, Pahang, Malaysia