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Express Claims Examiner

AIGKuala Lumpur

30+ days ago

Job description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Claims

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know :

Job Description for Express Claims Examiner

Managing key claims handling enquiry; coverage determination and liability assessment for PL Auto express claims, where appropriate within authority limits and providing a consistently strong standard of customer service.
Ensuring effective management of express claims within a personal allocation
Broader internal / external stakeholder communication where required
Continuous improvement on claim files handling with feedback and support through the Quality Assurance Review processes
Contribute to the maintenance of best practice procedures for PL Auto express claims, consistent with global best practice
Demonstrate a basic competence and fraud detection analytic skill
Demonstrate a strong standard of competence in handling and resolving express claims within TAT
Effective handling of internal / external complaints as well as complaints involving Ombudsman for

Accountabilities

Timely, accurate and customer-focused claim resolution

Effective communication of key advanced express claims and portfolio messages to internal stakeholders.

Financial control through the consistent reserve and other financial transaction disciplines.

Accurate and consistent policy interpretation.

What we are looking for

Intermediate knowledge in auto express claims topics and experience

Policy language skills enabling accurate and consistent policy wording interpretation.

Good communication skills, both written & verbal

Good time management – ability to manage & prioritize workload and diary management.

Ability to contribute effectively within a team environment.

Ability to work with claims stakeholders to effectively direct claims strategy.

Good critical thinking, decision-making and negotiation skills

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Examiner • Kuala Lumpur