B2B Customer Support Officer, Kuala Lumpur

A well-established multi‑regulated broker, founded in Australia, providing access to CFD trading on global financial instruments, including Indices, Commodities, Stocks, and other asset classes. Our client is growing and looking to recruit a Full‑time B2B Customer Support Officer in their Kuala Lumpur office.

In this role, you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results‑driven culture.

Reporting to : Head of Partners Support & Operations

Responsibilities

• Onboard and educate Affiliates, IBs, Money Managers and other partners on the company’s platforms, trading products and account procedures.
• Handle day‑to‑day partners operations (connections, withdrawals, commission payments, troubleshooting) and monitor affiliates and IBs activity to optimise performance and report any suspicious behaviour.
• Maintain and grow strong relationships with partners through proactive outreach (phone, live chat, email) to retain existing business and reactivate inactive partners.
• Work closely with the team to ensure KPIs are met while following company policies, regulatory requirements and high ethical standards.
• Support Partners team initiatives, including social media updates and cross‑department collaboration, as needed.

Candidate profile

Offer

Journey

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

Please note : For this role, your CV will be shared directly with our client with your consent as part of the application process. This is an exception to our usual procedure, where we do not share candidate names or personal details without prior approval. By applying, you confirm your consent for Emerald Zebra to share your information with the client in accordance with our Privacy Policy and GDPR regulations.

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Join their team and be a part of a professional, rapidly‑growing company operating in a multicultural environment!

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