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Retail Operations Executive

Retail Operations Executive

LuxasiaKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
18 days ago
Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose : As the Retail Operations Executive, you manage the sales and operational function of the business. Reporting to Brand Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous channels such as Boutique and Departmental store within Malaysia.

Main Roles and Responsibilities :

Retail Operations Support

  • Assist in daily retail operations and act as a liaison between head office and store teams.
  • Monitor retail KPIs ( sales, productivity, traffic) and support execution of performance-improvement initiatives.
  • Support the implementation of visual merchandising, planograms, and store layouts according to brand guidelines.
  • Coordinate retail calendar activities including promotional campaigns, product launches, and in-store events.
  • Build and maintain good working relationships with retailers and customers.

Team Performance & Daymaker Productivity

  • Monitor Daymaker (Beauty Advisor) productivity using key retail metrics such as sales per hour, units per transaction (UPT), average transaction value (ATV), and client retention.
  • Use data and insights to identify performance trends, coaching opportunities, and training needs.
  • Collaborate with store leadership to recognize high-performing Daymakers and implement action plans for underperformance.
  • Ensure Daymakers consistently delivering exceptional customer experiences aligned with Aveda’s service standards and wellness philosophy.
  • Support the rollout and adoption of tools, trackers, or digital platforms that help measure and enhance individual productivity.

    • Inventory and Supply Chain Coordination

  • Oversee inventory levels and collaborate with logistics to ensure timely stock replenishment.
  • Manage stock accuracy through regular cycle counts and audits.
  • Monitor shrinkage and help implement loss prevention measures.

    • Training & Team Support

  • Assist Educator in onboarding and ongoing training for retail staff to ensure alignment with Aveda brand values, product knowledge, and service standards.
  • Support store teams in achieving customer service excellence and retail best practices.

    • Reporting and Analytics

  • Prepare weekly and monthly performance reports for management review.
  • Analyze sales trends, footfall data, and customer insights to identify opportunities for improvement.

    • Compliance and SOP Management

  • Ensure store compliance with operational policies, health and safety standards, and brand SOPs.
  • Collaborate on the rollout of new systems, tools, or processes that enhance operational efficiency.

    • Requirements

    Qualifications and Experience :

  • Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
  • At least 3-5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.
  • Have been in a retail supervisory experience and or manage a retail staff in the past or present.
  • Proficient in MS Office Applications, especially MS Excel.
  • Good written and verbal communication skills.
  • Able to work under pressure with minimum supervision.
  • Display initiative with a pleasant disposition.
  • Willing and ready to travel.

    • Benefits

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    Operation Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia