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installation & service manager
Versalink GroupKlang, Selangor, Malaysia12 hours ago
Job descriptionPlan, schedule, and oversee delivery of office furniture to customer sites. Coordinate with warehouse and logistics teams to ensure accurate loading and dispatch. Track and monitor delivery schedules to ensure timely completion. Assign and supervise in-house installation teams. Engage, brief, and manage third-party installation contractors when required. Ensure installation is completed according to design, safety, and quality standards. Act as the main point of contact for customers during delivery and installation. Handle and resolve customer complaints related to delivery, installation, or product issues. Work closely with the sales and production teams to provide solutions and follow-up service. Conduct site checks before and after installation to ensure workmanship and customer satisfaction. Report and escalate product defects, damages, or missing items to the factory. Ensure compliance with safety regulations and company standards during installation. Maintain proper records of delivery and installation schedules. Track outsourced jobs and evaluate contractor performance. Provide weekly reports on completed jobs, pending issues, and customer feedback.
Requirements
- Experience in logistics, operations, or project coordination (preferably in furniture or interior fit-out industry).
- Strong organizational and problem-solving skills.
- Good communication and customer service abilities.
- Ability to manage multiple teams (in-house and outsourced).
- Willingness to visit customer sites when needed.
Key Responsibilities
1. Delivery & Logistics Coordination
2. Installation Management
3. Customer Service & After-Sales Support
4. Quality & Compliance
5. Coordination & Reporting
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Service Manager • Klang, Selangor, Malaysia