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Host for The Chow Kit Hotel

Host for The Chow Kit Hotel

Ormond Hotel GroupKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description
  • Job Description
  • WHAT WILL YOU DO?

    • Achieve positive outcomes from Guest queries in a timely and efficient manner.
    • Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required.
    • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
    • Demonstrate a high level of customer service at all times.
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
    • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
    • Comply with hotel security, fire regulations and all health and safety legislation.
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
    • Follow company brand standards.
    • Assist other departments, as necessary.
    • WHO MUST YOU BE?

      The ideal incumbent doesn't need to come from the hospitality or service industry, it's not about a skill set but it's all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about what's going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.

    • You have previous experience in a customer-focused industry.
    • You have a positive attitude and good communication skills.
    • You are committed to delivering a high level of customer service.
    • You are outgoing and naturally friendly.
    • You have an excellent grooming standard.
    • You are calm, efficient, and organized with great attention to detail.
    • You have the ability to multi-task while maintaining a positive attitude when working with Guest.
    • You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.
    • You are able work on your own and as part of a team.
    • You are a social Media Savvy.
    • You have an exceptional communication skill with great command in English (verbal and writing).
    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

    • Front Office / Concierge experience in the hotel, leisure, and / or entertainment sectors.
    • Had speech, drama or performance training.
    • Have worked as stewardesses, promoters, hostesses.
    • Have done volunteer work.
    • Conflict resolution experience.
    • Job Type : Full-time

      Pay : RM2, RM2,500.00 per month

      Benefits :

    • Dental insurance
    • Health insurance
    • Work Location : In person

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    Host • Kuala Lumpur, Kuala Lumpur, Malaysia

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