Customer Experience & Growth Project ManagerNUREN GROUP • Petaling Jaya, Selangor, Malaysia
Customer Experience & Growth Project Manager
NUREN GROUP • Petaling Jaya, Selangor, Malaysia
15 hours ago
Job descriptionCustomer Journey Crafting : Collaborate with cross-functional teams to develop and improve customer journey maps, ensuring a consistent and positive experience from initial contact to post-purchase support. Ability to strategize communication channels and customer segmentations. Customer Interaction : Respond to customer inquiries through phone, email, chat, or in-person interactions promptly and professionally. Product and Service Knowledge : Maintain a deep understanding of our products and services to effectively educate customers and offer the best solutions to meet their needs. Sales and Upselling : Proactively identify opportunities to upsell and cross-sell products and services to enhance customer satisfaction and drive revenue growth. Issue Resolution : Investigate and resolve customer concerns and complaints efficiently and to the satisfaction of the customer. Customer Relationship Building : Establish and maintain strong relationships with customers by providing personalized attention and support. Feedback Gathering : Collect and relay customer feedback to internal teams for continuous improvement of products and services. Reporting and Analysis : Track and analyze customer interactions, sales performance, and other relevant metrics to inform strategic decisions and enhance customer experiences. Process Improvement : Contribute to the development and optimization of customer service processes to improve efficiency and customer satisfaction.
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Project Manager • Petaling Jaya, Selangor, Malaysia
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