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Call Centre Executive (Mandarin Speaker)
Integrated Health Plans Sdn BhdGeorge Town, Penang, Malaysia1 day ago
Job descriptionMinimum education is Certificates / Vocational / Diploma in any related field. Fresh graduates are welcome to apply. Excellent proficiency in English & Mandarin is a MUST in both verbal and writing. Medical and / or health insurance knowledge is an advantage. Ability to handle high-stress situations with patience and professionalism. Strong problem-solving and critical thinking abilities. High customer service mindset. Preferred with at least 1 year of experience in a Call Centre / Contact Centre environment. 13th month salary & bonus EPF SOCSO
Call Centre Executive (Mandarin Speaker) – Integrated Health Plans Sdn Bhd
Join to apply for the Call Centre Executive (Mandarin Speaker) role at Integrated Health Plans Sdn Bhd
Responsibilities
- Conduct outbound calls to potential and existing customers, introducing products / services, and gathering feedback.
- Achieve booking targets, while maintaining high-quality communication and customer satisfaction.
- Follow communication protocols, operational guidelines, and company policies to help maintain consistent service standards.
- Schedule or reschedule appointments based on requests.
- Update customer records in systems and handle customer objections professionally.
- Collaborate with internal teams and ensure compliance with company policies and data protection standards.
- Perform additional duties and ad-hoc assignments as directed by management to support operational needs.
Qualifications
Benefits
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Executive Mandarin • George Town, Penang, Malaysia