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Technical Operations Engineer

Technical Operations Engineer

iSoftStoneKuala Lumpur, Kuala Lumpur, Malaysia
28 days ago
Job description

Technical Operations Engineer – iSoftStone, Kuala Lumpur, Malaysia

Overview

We are looking for a highly motivated and skilled TechOps Engineer to join our team. The role involves ensuring the smooth operation of GTP services by providing technical support, troubleshooting, and implementing solutions to optimize efficiency. The ideal candidate will be a self-motivated professional with a passion for technology and a drive for excellence. Career progression opportunities are available within the wider GTP function for suitable individuals.

Responsibilities

  • Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance.
  • Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs).
  • Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve future deployment processes.
  • Monitor service performance metrics, analyse trends, and proactively identify areas for optimization and improvement. Implement measures to enhance system reliability, scalability and efficiency.
  • Collaborate closely with cross-functional teams, including development, infrastructure, and quality assurance, to ensure seamless integration of applications and alignment with business objectives.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
  • Certified in ITIL v3 or v4 foundation is a MUST
  • Excellent communication skills and ability to articulate technical issues / requirements.
  • Excellent problem-solving and troubleshooting skills.

    • Preferred Skills

  • Demonstrate comprehensive understanding of ITIL processes and best practices.
  • Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
  • Understanding of Couchbase Database, MongoDB, and PostgreSQL is preferred.
  • Understanding of backup and disaster recovery concepts and tools to ensure availability and recoverability of production systems in case of a disaster.
  • Certification in relevant technologies (e.g. Microsoft Azure, AWS) is a plus.
  • Knowledge of DevOps practices such as CI / CD, infrastructure-as-code, and automation.
  • Knowledge of software development lifecycle.
  • Knowledge of containerization and orchestration tools such as Kubernetes.

    • Schedule

    The employee shall be engaged in work on a shift arrangement basis : Day Shift 09 : 00–18 : 00, Night Shift 17 : 30–02 : 30, Mondays through Fridays.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Engineering and Information Technology

    • Industries

  • IT Services and IT Consulting and IT System Operations and Maintenance

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    Technical Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

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