Delivery Lead Manager (Trust and Safety)

Position Overview

We seek a highly skilled and experienced Delivery Manager to support Trust and Safety offering. The ideal candidate will have a deep understanding of the Trust and Safety / BPO landscape in Malaysia and proven leadership abilities to effectively manage multiple clients and ensure the successful delivery of services.

Responsibilities

• Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
• Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
• Establishes strong client relationships and credibility by deeply understanding client needs, defining a client‑centric view of delivery success, and quickly closing the loop on all client requests / feedback
• Builds / engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
• Pursues ongoing delivery innovations and improvements using industry / domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
• Drives follow‑on work by focusing on up‑selling and / or cross‑selling the contract
• Brings the best of Accenture to client priorities / challenges by pulling in the right experts and solutions from across the Accenture ecosystem
• Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
• Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross‑sell and up‑sell the contract

Qualifications

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