6660 - Key Account Manager

About the job 6660 - Key Account Manager

Company Overview

Established in 1984 and headquartered in Malaysia, the group boasts over 40 years of experience in the electronics manufacturing sector. It specializes in delivering high-quality, innovative solutions to customers worldwide with global facilities also located in other 4 country.

Responsibilities

• Serve as the main liaison between the customer and internal departments to ensure smooth communication and alignment on all project matters.
• Manage customer relationships by understanding business needs and providing timely solutions and support.
• Prepare and maintain customer account development plans, including sales forecasts, budgets, and profitability analysis.
• Lead and coordinate New Product Introduction (NPI) activities to ensure successful project launches.
• Handle quotations, pricing discussions, and commercial negotiations to maintain competitiveness and margin targets.
• Monitor account performance, including delivery, quality, and payment status, and initiate corrective actions when required.
• Review customer satisfaction survey results and drive improvement initiatives.
• Collaborate with engineering, materials, and operations teams to resolve issues and support continuous cost-reduction programs.
• Conduct regular business reviews with customers and management to track progress and opportunities for growth.

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