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AI and Automation Operations Associate (UK)
Wahed InvestKuala Lumpur, Kuala Lumpur, Malaysia2 days ago
Job descriptionAutomate the aggregation and review of marketing metrics, competitor campaign analysis, and content topic research to improve team productivity and campaign effectiveness. Automate Core Business Operations Build and manage dashboards that provide a single source of truth for regional KPIs, empowering leadership with actionable, real-time insights. Design and implement automated workflows for reviewing compliance alerts and streamlining KYC / AML decisioning, reducing manual effort and improving accuracy. Identify and eliminate points of friction in our compliance processes, creating a smoother and more efficient experience for our clients without compromising rigor. Qualifications : Advanced proficiency in Excel / Google Sheets and experience with SQL for data extraction and analysis. Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem. Demonstrated ability to use low-code / no-code automation platforms (e.g., n8n, Zapier) to connect systems and build efficient workflows. Practical experience leveraging AI / LLMs for complex reasoning, data analysis, or building decision-making tools. Familiarity with data visualization and analytics tools (e.g., Metabase, MixPanel, Segment, Google Analytics). Skills & Attributes : You are a structured problem-solver, capable of breaking down complex issues into manageable components and developing logical, data-driven solutions. You are an excellent communicator, able to articulate technical concepts and the business value of your work to both technical and non-technical stakeholders. You are deeply aligned with Wahed's mission to build an inclusive, ethical, and interest-free financial ecosystem for everyone. Why Wahed? Tangible Impact : See the immediate results of your work every day. The automated solutions you build will save hundreds of hours, reduce operational risk, and directly contribute to a better experience for our customers. Global Mission, Unified Team : Join a diverse, passionate, and mission-driven team from across the globe, all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.
Job Description :
- Enhance Customer & Marketing Operations
Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
Develop and maintain automated scripts and workflows for routine data tasks, including compliance reporting, internal client reporting, and daily reconciliations (fees, client holdings, transactions).
Job Specification :
2-4 years of experience in an analytical, operations, or automation-focused role.
You have an entrepreneurial mindset and are eager to take ownership, build processes from scratch, and drive projects to completion.
Direct Mentorship & Visibility : Work closely with the UK Region Head and have a direct line of sight into the strategic decisions that drive our growth. This role offers unparalleled access to leadership and a deep understanding of the fintech landscape.
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Associate Associate • Kuala Lumpur, Kuala Lumpur, Malaysia
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