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Technical Support Engineer

VirtuozzoGeorge Town, Penang, Malaysia

3 days ago

Job description

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

Desire to grow as an IT professional with focus on advanced / expert Linux knowledge

Ability to work only three days a week with one night shift

Understanding of OS structure and Linux configuration skills

Operating system installation, configuration, upgrade, and maintenance experience (Linux)

Networking and network services (Linux) configuration experience

Experience with troubleshooting / monitoring utilities (Linux)

English (Upper intermediate or above)

Great communication and interpersonal skills

Ability to stay calm and focused

Docker, Kubernetes, OpenStack experience (would be considered as a plus)

Redhat or LPI certificates (would be considered as a huge plus)

With Virtuozzo, You Will

Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers

Find out how Linux used by huge enterprises all over the world

Prepare your knowledge base for further career growth with Virtuozzo

Be acquainted with our customers to get a boost in your communication skills

What We Offer

Remote working model : balancing collaboration with flexibility

Comprehensive private medical insurance

Professional growth : training budget, certification support, mentorship, and career progression pathways

Inclusive, multicultural culture : work alongside talented engineers from across the globe on infrastructure-grade cloud products

Employee perks : recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks

Regional impact : contribute to our customers' satisfaction and help our engineering team to pivot

Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

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Technical Support Engineer • George Town, Penang, Malaysia

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