Customer Service Executive - Travel/Airline (English Speaker)IGT Solutions • Shah Alam, Selangor, Malaysia
Customer Service Executive - Travel / Airline (English Speaker)
IGT Solutions • Shah Alam, Selangor, Malaysia
15 days ago
Job descriptionCandidate must possess at least an SPM and above. Strong English language skills (Written and spoken) Have a customer-oriented attitude Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity Able to work 24 hour rotational shift and on weekends. Minimum 6 months of Customer Service / Airline experience in contact center will be an advantage Fresh Graduates are welcome! Comprehensive training program (with salary) for new hires Competitive KPI-based incentives Exclusive corporate discounts and deals Generous annual leave entitlement EPF and SOCSO contributions Health and life insurance coverage Dental and optical claims Medical coverage Convenient access to LRT / KTM Subang Jaya via an integrated link bridge
Responsibilities
- Handle inbound and outbound calls from customers via various channels.
- Provide professional and knowledgeable service while delivering an exceptional customer experience
- Establish strong customer relations with internal and external customers
- Complete data input with a high level of speed and accuracy
- Ensure department and individual goals are consistently met
- Other duties assigned by company leadership
Job requirements
Salary & Benefits
Seniority level : Associate
Employment type : Full-time
Job function : Customer Service
Industries : Outsourcing and Offshoring Consulting
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Customer Service Executive • Shah Alam, Selangor, Malaysia
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