Executive, Customer Service

Get AI-powered advice on this job and more exclusive features.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq : MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including :

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About The Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

Qualifications

Preferred Qualifications

#MoneyHeroGroup

What can you expect from us?

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and / or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Industries

Construction

Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq : MNY) by 2x

Get notified about new Customer Service Executive jobs in Malaysia .

Customer Experience Executive (Customer Service) - Remote / WFH

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Malaysia MYR40,000.00-MYR60,000.00 1 month ago

Outbound Calling Specialist / Client Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Customer Service Officer Offshore (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago

Customer Experience (CX) Manager - S&C GN Song Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Petaling Jaya, Selangor, Malaysia 1 month ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Petaling Jaya, Selangor, Malaysia 2 months ago

Customer Experience Specialist - Cantonese Speaking (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Johor Baharu, Johore, Malaysia 1 month ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

George Town, Penang, Malaysia 1 month ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Johor Baharu, Johore, Malaysia 2 months ago

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago

Trilingual Customer Experience Representative

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

E-commerce Operation Executive (Chinese Speaking)

(native Japanese) Customer Support Consultant, emails / chats (Remote)

(native Japanese) Customer Support Consultant, emails / chats (Remote)

(native Japanese) Customer Support Consultant, emails / chats (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr