Senior Manager Information Technology and Services

Senior Manager Information Technology and Services

• Strategic IT Leadership – Develop and implement the organization’s IT strategy, ensuring alignment with business objectives and long-term growth plans.
• Governance & Compliance – Oversee IT policies, procedures, and standards to ensure compliance with ISO 27001 and other regulatory requirements.
• Cybersecurity & Risk Management – Lead cybersecurity initiatives, including threat detection, penetration testing, vulnerability assessments, and disaster recovery planning.
• IT Infrastructure & Systems Management – Ensure the reliability, scalability, and security of IT infrastructure, including networks, servers, cloud systems, and data centers.
• Budget & Financial Oversight – Manage the IT budget, optimize expenditures, and ensure cost-effective procurement of hardware, software, and services.
• Project & Vendor Management – Oversee major IT projects (e.g., ERP implementation, cloud migration) and manage relationships with vendors, contractors, and service providers.
• Team Leadership & Development – Recruit, mentor, and develop IT staff, fostering a high-performance culture through training and performance evaluations.
• IT Service Management (ITSM) – Ensure efficient IT service delivery, including helpdesk support, SLA adherence, and continuous service improvement.
• Innovation & Digital Transformation – Identify and implement emerging technologies (AI, IoT, automation) to enhance operational efficiency and customer experience.
• Stakeholder Collaboration – Work closely with senior management, department heads, and external partners to align IT initiatives with business needs.
• Business Continuity & Disaster Recovery – Develop and maintain robust BCP / DRP plans to minimize downtime and ensure data integrity during disruptions.
• Asset & License Management – Maintain an accurate IT asset register and ensure compliance with software licensing agreements.
• Performance Monitoring & Reporting – Track IT KPIs, generate executive reports, and provide insights for decision-making and continuous improvement.

JOB REQUIREMENTS

Education

Minimum : Bachelor’s degree in Information Technology, Computer Science, or a related field.

Preferred : Master’s degree in Cybersecurity (added advantage).

Experience

Minimum of 12 years in Information Technology, Cybersecurity, Digital Technology, or a related field.

Experience

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