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Direct Response Representative (Japan Market)

TDCXMalaysia

17 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Be a specialist in lead generation and sales prospecting to generate sales and marketing qualified leads from marketing events / campaigns in the assigned customer segment and / or geographic territory, And drive outbound demand generation through high volume cold calling and social media in support of company promotion and campaigns.

Call, qualify and convert marketing leads from market penetration campaigns / events within SLA.

Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.

Generate hot / warm / cold leads and hand-over to sales and channel team.

Own a leads call plan list of marketing leads in CRM to qualify. Aggressively reviews call plan and call / social activities in uncovering leads opportunity.

Maintain awareness of market conditions and competitors' products and promotions and keep up-to-date on knowledge of the company.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Good knowledge in technology sector i.e. IT hardware and / or software

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of supporting market

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Representative Japan • Malaysia