Card Operations Senior Executive

Talent Acquisition - Boost eWallet | ex-TNG eWallet

The Senior Executive will be responsible for ensuring smooth daily execution of Boost Bank’s card operations, including debit / credit card issuance, settlement, reconciliation, and dispute handling. This is a hands-on role with a focus on operational accuracy, compliance, and customer experience.

• Execute end-to-end card ops (issuance, settlement, disputes).
• Ensure compliance with scheme rules & BNM guidelines.
• Work with vendors and internal teams to keep operations seamless.
• Support product rollouts and process improvements.
• Execute day-to-day card operations : issuance, activation, hotlisting, renewals, replacements.
• Process transaction settlements, reconciliations, and exception handling.
• Manage chargebacks and disputes in line with scheme rules and timelines.
• Support fraud / risk monitoring activities and elevate suspicious cases.
• Work with vendors, processors, and scheme partners to resolve operational issues quickly.
• Maintain documentation and ensure audit readiness at all times.
• Support UAT and operational readiness for new card features or product rollouts.
• Provide backup support for ad‑hoc projects and incident handling.

Job Requirements :

Seniority level

Associate

Employment type

Full-time

Job function

Product Management

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