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Operations Executive

Bomb BattlePetaling Jaya, Selangor, Malaysia

22 hours ago

Job description

Daily Outlet Operations

Open and close the outlet according to SOPs.
Ensure all attractions are operational and reset-ready.
Monitor the day’s bookings and session schedules for smooth flow.
Brief Game Marshals and staff before shifts.
Ensure customer flow is efficient — from check-in to game start, to debrief and exit.

2. Team Supervision

Supervise Game Marshals, ensuring they follow SOPs, safety protocols, and game flow.

Conduct on-shift training and refreshers.

Assist in scheduling and shift planning based on peak hours and bookings.

Step in as Marshal or Facilitator during manpower shortages.

3. Attraction & Equipment Monitoring

Conduct pre-opening game checks and report malfunctions to tech support.

Ensure equipment are functioning, clean, and restocked.

Track maintenance schedules and submit requisitions for repairs or replacements.

Work with Tech team on minor troubleshooting when necessary.

4. Customer Experience & Conflict Resolution

Handle customer queries, complaints, and last-minute requests professionally.

Provide session briefings when needed or guide walk-ins on packages.

Ensure high standards of service and cleanliness are upheld at all times.

Collect feedback from players post-session and escalate issues to Ops Manager.

5. Reporting & Inventory

Submit daily sales reports, session summaries, and incident logs.

Monitor stock levels and raise restocking requests.

Record attendance, shift performance, and outlet issues into the daily operations log.

6. Support Events & Group Bookings

Coordinate logistics for large group bookings.

Liaise with cross team on itinerary, flow, and staff allocation.

Support setup, check-in, and manage group control during sessions.

(Apply now at #J-18808-Ljbffr

Operation Executive • Petaling Jaya, Selangor, Malaysia