24 / 7 Technical Support Engineer L1 – L3 New Kuala Lumpar, Malaysia

Overview

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over

15 million IoT subscriptions

active in

165 countries

and direct partnerships with

50 mobile networks , we connect you to more than

750 networks

worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT overview

The Internet of Things (IoT) is like the magical glue that keeps the world connected. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Role introduction

Ready to Power the Connected World? Join Our Elite Network Support Team . JointheWirelessLogicAdventure : Are you a networking whiz fluent in Mandarin and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT), we’re seeking an energetic and focused

Network Diagnostics Specialist (Level 3, Mandarin Support)

to be a vital part of our dynamic Service Desk.

Your Mission

Dive into the heart of our network, providing

24 / 7 expert support (in English)

and

critical local assistance in Mandarin

to our valued customers. You’ll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates.

Your Adventure will involve

Mastering the Network Maze :

Tackling and conquering complex incidents involving IPSEC, SSL / OpenVPN connections, VLAN configurations, VRFs, Access Lists, and dynamic routing protocols (OSPF, BGP) – your expertise will be key. Collaborating with the Best :

Partnering with our Mobile Network teams to pinpoint the root causes of tricky network gremlins.

What makes you a great fit

You bring

4+ years of battle-tested networking experience

from a NOC, ISP, or MSP environment. You speak the language of networks fluently and ideally hold a

CCNP Enterprise or Service Provider

level certification. You're a

Cisco command-line ninja , with mandatory experience on routers, switches, and firewalls. Your

technical and analytical skills

are legendary, allowing you to dissect complex issues with ease. You're familiar with keeping a watchful eye on networks using

Monitoring Tools like PRTG . You possess a

deep understanding of Ethernet, TCP / IP routing, policy-based routing, IPsec / SSL / OpenVPN, and VRFs . You have a proven track record of solving network problems and finding effective resolutions. You're a

consummate professional , particularly in client interactions. You're an

innovative thinker

with a positive, proactive attitude and a readiness to embrace change. You

excel in a fast-paced, agile environment , where critical thinking and sharp problem-solving are your strengths. You're a

self-starter , ready to take ownership and drive solutions.

Behaviours we value

You're a

time-management maestro

with natural

leadership qualities . Problem-solving is your passion , and you tackle challenges head-on. You're a

prioritization pro , effectively managing tasks and aligning with stakeholders. You bring a

positive force field

to every challenge, consistently striving for excellence. Your

interpersonal and communications skills are top-notch .

Why choose your adventure with Wireless Logic?

Be Part of Something Big :

Join an

entrepreneurial company

that's leading the charge in the IoT space. Unlock Your Potential :

We offer

full training, continuous support, and the tools you need

to conquer new heights in your career. Join a Company with Heart :

We genuinely value and respect our employees, fostering an inclusive environment where you can thrive.

Next steps

Note : Boilerplate and application process details have been trimmed for clarity in this refined description. Please refer to the official job posting for the complete instructions and contact information.

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