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Senior Monitoring Specialist

Tech Data APACPetaling Jaya, Selangor, Malaysia

1 day ago

Job description

Monitoring Specialist

The primary purpose of the role is to ensure the smooth operation in two main domains : 1) Monitoring and analyzing the entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, and making independent decisions for urgent issues. 2) Offering Global Contact Calling Services to TD SYNNEX global coworkers for resolving urgent issues.

Responsibilities

Accept working in shifts : morning shift, swing shift, and night shift.
Process IT alerts by following pre-defined SLAs.
Provide efficient global call services to accelerate problem-solving.
Guide monitoring specialists during daily operations.
Analyze monitoring data and provide professional solutions / support based on data analysis.
Collaborate with the peer VMT team in China.

Qualifications

3-5 years of relevant experience is preferred.

Proficient in both Chinese (Mandarin) and English.

High levels of vigilance and constant monitoring of the screen, demanding extreme discipline.

IT background is preferred.

Good at using Microsoft 365 software.

Strong sense of responsibility and collaborative team spirit.

Excellent ability in problem analysis and solving.

Stronger observation skills to identify and assess potential risks in monitoring data.

Able to formulate response measures and plans based on the analysis results of monitoring data.

Strong communication skills : able to effectively communicate with global coworkers.

Working Hours (Malaysia local time, including one hour rest time)

Morning shift : 7am – 4pm

Swing shift : 1pm – 10pm

Night shift : 10pm – 7am

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting

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Senior Specialist • Petaling Jaya, Selangor, Malaysia