MS CRM Business Analyst / System Analyst

Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

MS CRM Business Analyst / System Analyst

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365
• Experience in implementing D365 with Banking clients (Service & Sales modules)
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules
• Hands-on experience in the configuration of Microsoft Dynamics CRM
• experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
• Experience in business requirements gathering, reviewing functional specification and technical design document
• Exposure in interacting with multiple teams (functional and technical)
• Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
• Experience in issues management (prioritization and assignment to the rightful team)
• Experienced in mapping business processes and writing user stories and requirement specifications
• Experienced in managing multiple system deployment projects as a Business Analyst

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